Enhance and design desktop, mobile, and tablet experiences for both clients and internal employees across Chubb Global Digital, while ensuring adherence to Chubb's UX/CX branding guidelines and accessibility standards

Conduct over 10 user research sessions, interviews, and usability tests, then analyze feedback to identify needs, address pain points, and enhance designs

Collaborate with designers, business stakeholders, developers, and users to ensure successful product implementation that delivers an optimal digital experience and aligns with business goals

Monitor and evaluate user interactions and design performance using analytics tools like Fullstory, providing stakeholders with data-driven insights and actionable recommendations for enhancement

Ensure a seamless and efficient user experience for high-net-worth individuals by minimizing pain points and optimizing navigation within their insurance portal and mobile app, enabling them to quickly find what they need

Lead the UX process for a comprehensive end-to-end project that saved Chubb $40 million annually while maintaining a seamless online payment experience for clients

Designed website and app experiences for both clients and internal employees at Chubb, aiming to improve customer service and provide an exceptional user experience

Collaborated with cross-functional teams to design wireframes and prototypes using Figma, Sketch, and InVision

Conducted several usability tests, analyzed the results, and updated the design based on findings to ensure user needs were effectively addressed

Presented my work to multiple leadership teams across Chubb and collaborated with various departments to gain a well-rounded understanding of the business

Recommended website enhancements and a social media promotion calendar to boost visibility

Facilitated local business partnerships to expand the network and strengthen community ties